Facebook user Theng Wei Gan shared how he subscribed to GrabUnlimited for $5.99 per month because of the perks that he initially thought was attractive at first.
However, he later found out that the service fees for GrabUnlimited users were increased by $2.50, based on an experiment that he did using two accounts, one GrabUnlimited and one normal account.
Here is what he said
Some time last year, I subscribed to GrabUnlimited on the Grab app. Since I had been ordering food delivery quite frequently, I thought the perks were very attractive. I paid $5.99 per month, and in return, $3 was deducted from the total bill each time I ordered food using the app.
Recently, I read somewhere online that there’s a difference in delivery fee between standard and GrabUnlimited users. So we did an experiment today.
We used 2 phones, one standard and the other GrabUnlimited subscriber(my phone), to order the same food at the same time. Interestingly, the service fees were $2.50 more for the order on my phone. (Pls see photos)
Yes, there’s still a $0.50 saving for me, the GrabUnlimited subscriber. Just tell people it’s $0.50 savings, not $3 lah. I may be wrong, but it does sound like misrepresentation to me.
I didn’t bother contacting Grab or GrabFood , because I can expect their standard template replies. That there’s no price discrimination, price difference is due to different market conditions, discrepancies may be due to use of different devices, blah blah blah.
I have immediately cancelled my GrabUnlimited subscription. And I’m probably going to stop using Grab services from now onwards. This experiment has left a bad taste in our mouths.
Anyway, if you are also a GrabUnlimited subscriber, I invite you to do the experiment yourselves. See if you have the same experience as us.
Grab responds as he predicted
Hi Theng Wei Gan, thank you for bringing this to our attention. Please be assured that we do not price discriminate amongst users. Prices are always shown based on real-time market conditions, which are logged at the start of the order. There are times when the market conditions can change drastically within a short frame of time, which can result in two users seeing different fares for the same order. Nonetheless, we understand that this was not a pleasant experience for you and would like to look into it further. Please kindly drop us a DM with your details to facilitate this. -Nicky
