Your company has utterley disappointed me for the service that I had recieved after years of flying with you.
I booked a flight to travel to Taipei on the 28th of September and got a notice that there were changes made on the 9th of September.
I called your hotline and a representative (can’t remember his name) informed me that the flight was cancelled and therefore i was not able to fly. As such i had to change my plans and flew to Bangkok instead as i had already took leave, with the understanding that this flight would be refunded back as per conversed on the 9th. Just as i was about to travel to Bangkok 1 week before the 28th i recieved another email stating that the flight to Taipei is still ongoing. Therefore triggering me to make another call which i spoke to representative Piriya and she informed me that my flight to Taipei was not cancelled and i could fly then. So my flight on the 28th to bangkok was already booked and after learning that the previous staff had MISLEAD me with FACT THAT THE FLIGHT IS CANCELED. I requested that this flight be refunded back to me as i was trying to be civil despite my disgust that a airline representative can provide such wrong information to a passenger and Piriya mentioned that she will put up the request for me and it should be within 30days.
But after a month of waiting. I decided to call your hotline again on the 20th October and your representative Louie said and i quote “you just need to wait” and when i asked by when she refused to give me a specific timing telling me to just wait with no other information. So please tell me? HOW LONG MORE DO I NEED TO WAIT?
The amount is not big but it’s the hassle of having to call and wait from my end and not having a response from my end that is making me very irritated by the fact that i need to ask and still get such answers.
The new flight tickets have been bought and mind you it’s double of what i have paid previously. So what are you gonna do about it? It’s almost 2 months since the incident and i have not gotten a satisfactory response nor my refund. . .
A very Displeased Consumer