SimplyGo app charged me 4x but none of the $ went into my ezlink card
Days ago I tried to top up once on the ezlink app with my debit card but it kept showing that an error occurred. I didn’t think much of it so I tapped the $20 option again. The same thing happened so I gave up topping up in the app. Later at night I checked my bank account to see a -20 x 3.
Usually there should be a verification to access my ibanking as well as the scanning of my ezlink card at the back of my phone before charging the amount, including an SMS & email about my bank transfers, but none of that happened. I tried topping up on PayLah again. I waited a few days and none of the money was credited into my ezlink card, so where did my $70 disappear to?
I contacted DBS and they couldn’t help me so I contacted SimplyGo and was told to send these same screenshots and to wait for an email from them regarding this issue. I’m anxiously waiting as I’m already struggling to pay for school expenses. I’m planning to never use my ezlink card again. This unnecessarily took up so much of my time and worsened my anxiety and stress. Has anything like this happened to anyone else?
Netizens’ comments
I encountered something like this last year. My ezlink card was on auto top up. Then one day the card reached its expiry date and just nice the balance was insufficient to do anything (left maybe like $0.30 – $0.50 or so).
So naturally the ezlink app trigger the auto top up, which failed becos ezlink expire. Fun part is it trigger the auto top up every day even when i un-link my credit card. And while it doesnt top up, it does charge the amt from my credit card. I found out on my following month bank statement. Email and call ezlink back and forth, they were unhelpful, they say it is a legit top up or something. Asked for refund, they drag their asses for like a month without any progress.
Contact my bank to cancel the credit card, and to reverse the charges, done in 10mins. Few days later, ezlink email and call me back to say i shouldnt cancel the credit card charges with my bank, they will have problem on their side and say they will refund me blah blah.
i told them they were not doing anything and dragging their asses on this, and i dont see how their problem is my problem considering how much inconvenience they caused me. Shouted at them through the phone and ignore all their subsequent calls and emails.
Now i dont trust the app and use my credit card directly to tap for my trips.
TLDR: customer service for ezlink app is sh-t. Wrongfully charge me $200. Better to liaise directly with your bank service provider.