A Facebook user shared how he had tried to remit $3,980 overseas via an app but failed, with the status of his monetary transfer showing that it was unsuccessful.
He then provided his bank details for a refund request, and about a week later his status was reflected as “returned”.
However, he didn’t receive the money back into his bank account and he started feeling alarmed, trying to call them but couldn’t get any contact number to call.
He said that he asked about the situation on the app and was told to provide an alternate bank account, and that they would look into the matter.
However, he didn’t receive any updates and was persistently asking them about the status but they kept telling him that they were looking into it.
About more than a week later he finally got his refund, but he’s upset that they didn’t give him a reason why his refund took 2 weeks.
Here is what he said
*name redacted* remittance service took almost two weeks to refund my money.!!!
On 30 Dec, I used *name redacted* remittance service for the first time to remit $3980 to Malaysia.
On 5 Jan, they requested for my bank details to refund my money as the transfer was unsuccessful. I provided them my bank A details via their app. On that day, the status on the app was “Refund Requested”.
On 8 Jan, I noticed that the app showed the status as “Returned”. But I have not received my money. Feeling alarmed, I tried to call but unable to get any number.
I then sent an enquiry to their app. They asked for alternate bank account and their response was they will look into the matter.
They did not update me what’s happening. I have to persistently asking them the status and the reply was they will look into the matter.
All in all, I messaged them almost daily but the response was the same.
It was only until 18 Jan, after my repeated messages to them. I finally received my refund.
No specific reason was given why my refund took almost two weeks.
I wonder when will I receive my refund IF i did not notice anything about it because the app status put my refund as ” returned” while I have not received the money.