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Friday, February 3, 2023
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MAN USED SINGTEL’S APP TO ASK FOR HELP, WAITED 1 HOUR FOR AGENT TO RESPOND

Facebook user Marcus Chua shared how he had an issue with his Singtel services and used their in-app messaging service to ask for help.

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He said that he waited “more than 1 hour” for a response from “Agent Jenny”, before being told that they couldn’t assist him.

Here is what he said

Guys, if u all have any issues with Singtel, pls do not use their in-app messaging service. They will make you wait for their response more than 1 hour, for me with Agent Jenny, End up, telling you something where they cannot assist you at all.

I think the waiting not just happened in calling in, it is happening with their in-app messaging to their agent.

Feedback to SingTel, was told by Agent Jenny that she is handling multiple customer’s issues at the same time , hence results in the prolong waiting and response.

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This is poorly management of call Center, they should have more focus to dedicated customer who call in and resolve at a time before attending to next customers.

Just sharing my unpleasant experience with Singtel

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