A man shared a complaint online that his Ez-Link card was deducted $50 on two occasions amounting to $100. He stated that there was no authorization and the worse part of the story his Ez-Link card is linked to his credit card.
Here is the complaint:
I was quite upset with EZ-Link when I checked with my credit card last night and found two unauthorized transactions $50 each on 12 Aug and 17 Aug.
So I called my bank immediately to try to block them but was informed transactions posted by merchants cannot be blocked, I have options to cancel the card or call the merchant to verify.
It was 10:45 pm, @EZ-Link already closed shop at that time. For safety reasons, I requested to cancel the card. At the same time I made a police report online since I suspect the EZ-Link database has been compromised and users accounts have been misused. This morning 8 am I called the EZ-Link hotline to verify, to my surprise, they admitted these two transactions were done by them just to verify my account is still alive.
These are holding amounts and will be revert back in 5-7 working days. Come on, you can verify the account liveness with 1000 means, $1 holding can also do the job, but why two $50 transactions in less than 1 week time, without notification, I don’t understand, this is absurd, why act like a scammer and wasted my time stay late overnight call bank to cancel my card and make a police report.
Then just now I have to call the bank and police again to inform it is NOT a fraud. But the bank already cancelled my card and can’t revert back, which means when the replacement card arrives I need to go through all the hassles to rearrange all the recurrence bill setup again.
This is wasting all my energy and public resources all in one. After went through all the troublesome for nothing,
EZ-Link don’t even bother to say sorry to me, I need an explain! #EZ-Link# #