Facebook user Bento Shiro shared how his Samsung S20 Ultra’s LCD screen had turned white about half a year ago and he had been waiting for the price of replacement LCDs to drop before taking it to repair.
However, he recently saw a lot of complaints online about the S20 serioes and found that the problems were common for the S20 series after software updates.
He reacched out to Samsung and they asked him tif he had tampered with the phone before, saying that the replacement won’t be free if so, and he told that that he had bought it from M1 and did nothing to it, and they booked an appointment for him at their service centre.
During the appointment, he was shocked when the staff told him that the device had been tampered with, and he was charged $648 for the phone repairs.
He called M1 for help and they told him to look for Samsung, then Samsung told him to look for M1.
Here is what he said
My Samsung S20 Ultra LCD turned white 6 mths ago and since is already out of warranty from M1, so tot of waiting for the price of replacement of LCD price drop then do the repair.
Recently saw a lot complaining on the S20 series and a search in the internet found out is quite common for the S20 series after a software update.
Advise from one of the comment, to email to Samsung CEO and able to get a 1 time FOC replacement, so happily emailed.
Within a day, a rep from Samsung called and asked a few questions if the handphone is repaired or tempered before, there won’t be a FOC replacement and I told them I got it from M1 and didn’t send for any repair at all. So they booked an appt for me to go down to their service centre at Plaza Singapura.
On the day of appt, went to PS, told me that the back glass already cracked and need to pay $139 for the repair if not, not going to do the replacement of the LCD, I have no better option but to tell them to go ahead with the repair of the back glass.
The next day, Samsung called and told me this hp had been tempered and will be charging $648 for the repair. I got a shock on how this hp had been tempered before. Called M1 and M1 said they only sell new phone, ask me to look for Samsung and Samsung said, it’s tempered so look for my telco. So in the end, everyone “taichi” to anyone but themselves.
To Samsung SingaporeM1, if I had repaired/tempered the phone before, will I still emailed and waste my time and trip down to the service centre? If the phone was repaired/tempered before, will I still need to pay for $139 for the cracked back glass cos it will already be repaired since you stated FOUND UNAUTHORISED GLUE ON BACKGLASS. So which is which?
In the end, I got a Samsung HP that is tempered in the first place and whether have or don’t have warranty also no use. Consumer bad luck cos we don’t have X-ray eyes to see the new phone we get is it tempered or not.
