My boss sided with a client today after he called me a B.
I(29f) work in a clinic and after telling a client that if you are 15 minutes late we will have to reschedule(as was the policy confirmed by the most senior staff after the fact) he proceeded to announce to everyone in the lobby that I was a bitch.
After getting my boss to deal with the situation, I was told that I was too matter-of-fact and should be softer.
Then proceeded to change the policy so that we no longer tell clients we won’t see them if they are fifteen minutes late, they have to get here first and then we decide on a case-by-case basis if we are going to stick with a policy that has saved countless time and forced clients to respect the clinic’s time.
I’m done. I feel like I’ve basically been told that every time someone has ever called me a B**CH is valid because I could be softer. F that.
It was just nice as it was pay day, I packed my staff quietly and left the clinic and leave a letter on the table.
I wrote: “I will not be serving any notice, I was called a B**** for following company procedures and since there are not procedures to follow. I will not follow the notice procedure”.
The next day my boss spammed called my phone and send several text of apology but I think its too late.