A netizen has taken to social media to express their dissatisfaction with a popular ride-hailing platform, Grab, alleging that the company charged a passenger a waiting fee but did not pass it on to the driver.
Here is the post seen online
Other netizens comment
One netizen referred to the platform as “blood sucking,” implying that they believe the company is taking advantage of its drivers.
The netizen’s comment has sparked a conversation about the company’s practices, with another netizen sharing their own experience of being charged a waiting fee.
They claimed that the platform “makan,” or eats up, a significant portion of the waiting fee, leaving drivers with a small fraction of it. The second netizen went on to suggest that the company may be collaborating with petroleum companies to further increase their profits.
A third netizen took the criticism a step further, calling for a boycott of the company. They urged the company to “wake up their bloody idea” and recognize that consumers hold the power.
A different perspective
However, one netizen offered a different perspective on the situation. They suggested that the passenger may have requested a refund for the waiting fee, which could explain why the driver did not receive it. The fourth netizen shared their own experience of receiving a refund for a waiting fee despite not being significantly late for their ride.
This incident highlights the importance of transparency and fairness in business practices, particularly for platforms that rely on the cooperation of both drivers and passengers.
The accusations of unfair fee distribution could potentially damage the company’s reputation, as users expect their chosen platforms to treat all parties fairly and with transparency.
As of now, the company has not issued a public response to these allegations.
In conclusion, the conversation surrounding the company’s fee distribution practices raises important questions about the company’s ethical standards.
It also highlights the potential for consumers to hold companies accountable for their actions through online platforms and discussions. Moving forward, it is crucial for businesses like this ride-hailing platform to adhere to journalistic standards of transparency and fairness in order to maintain their reputation and the trust of their users.