Your website and business are a mess. For the third out of 3 tries with Lazada, I’ve had my time wasted. You know what they say about 3 strikes right? This time round the seller sent me packaging that was clearly already opened. The product listing doesn’t mention that the earphones voice speaks Chinese – I expected English since it’s a listing in English and it mentions that it comes with an *English* manual even though the manual is in both English and Chinese.
I went to my Orders page to return the product. Thankfully it said I had till 24 Aug to return it (it being 15 Aug today, the day of receipt). Upon trying to return the item and filling out the whole form, I got a “Have you received your package?” message box like on this page – http://www.lazada.sg/helpcenter/returns-refunds/… – to which I replied yes. Next moment I was rudely taken to my Orders page with no idea of whether the return ticket had been filed. It had not, and now if I try to return I am told that “It is not possible to return this item as it has exceeded the time period of our returns policy”. What in the world are you on about?
Source: FB post by Samdish Suri‎Â