FEEL CHEATED BY SCOOT.
FEEL CHEATED BY SCOOT.
Main point here is not about the money.
First FAIL – I was charge two different payment processing fee and request for refund for the one I didn’t manage to use because axs show me “this booking cannot be paid here”, so I got to go home and use online credit card payment. When I was paying online, why didn’t your system charge only one processing fee? I am already on the credit card payment page right?
Second FAIL – the reply I was given is “sorry no refund” and its from a email address that I cannot reply back. To email again I need to fill up the enquiry form all over again.
Third FAIL – I call in and manage to speak to the customer service after like 6 calls and an hour of ringing. She say no refund from the email she saw and she not from scoot. She is just a agent in Philippines. So she can’t do anything. WTF?
I am making this public because this is such a unacceptable behaviour from flyscoot. Please share this and beware of such situation.
1. Make a booking of a flight through scoot website. Choose to use axs because processing fee is cheaper. Around 6dollar.
2. When to axs. Its show this booking cannot be paid on axs. Went home to use credit card. No choice. But got charge two processing fee now. Paid credit card processing fee of 20dollar and axs process fee 6dollar.
3. Fill up website feedback form. Ask for refund. They email me back and say CANNOT REFUND. AND THE EMAIL IS A EMAIL THAT CANNOT BE REPLIED
4. Call service hotline for 5 times waited almost an hour. Finally get through. The lady on the phone say they are located in Philippines. They cannot do anything because they are not scoot. They only represent scoot. Ask for scoot office address so I can go down to make a feedback. They say no office. WHAT KIND OF SERVICE IS THIS?
5. This is not mainly about the money. It’s about the service standard and the unreasonable practices that you overcharge but you say sorry we cannot refund you?