NETIZEN GET FINE $53.20 AFTER HE FORGOTTEN TO PAY TOLL AT TUAS CHECKPOINT!

THE MODUS OPERANDI:
He immediately asked us if we paid the toll charges and we apologized immediately and said it was a slip of mind. However he demanded that we make a fine payment of $50 plus the $3.20 we short paid without any leniency or warning.

DOUBLE STANDARDS:
We asked the officer in charge why the system allows the gantry to open and let cars to go through without paying the toll. He said the system belongs to ICA and not LTA. Is system integration so difficult as Woodlands and Johor Checkpoints’ gantry does not open unless you pay toll charges.

IT IS A TRAP:
It is very obvious the Certis Cisco officer is hiding. He knows immediately that we forgot to pay while the ICA officer doesn’t. Its a trap to collect revenue obviously. We asked the officer, and he replied that he is not hiding, he just happens to be standing there. BS?

NO INTENTION TO IMPROVE:
We gave feedback to integrate the system to open the gantry after paying tolls and the officer ask us to feedback to their bosses ourselves as they cannot give feedback as their bosses will think they are trying to skive or change the system. They also said there has been many complaints of this issue, meaning to say nothing has changed. Isn’t feedback from the ground the most important for improvement? Why Singapore Certis Cisco and LTA doesn’t improve systems that don’t benefit themselves. If you cannot guard the well being of your staffs, how can you guard the well being of the citizens, and how do you make Singapore a better place for us?

This is not an issue of money but an issue of trust. Without a trustworthy system in a first world country, setting up traps like this to make a quick buck, it just is not right. With mindless soldiers in the front end following instructions blindly will cause the downfall of the organization and our future. Shame!

Source: FB post by Kenneth Lim