DBS Bank has been experiencing a noticeable decline in service quality, leaving customers frustrated and disappointed. The long queues at every branch and the inexperienced, arrogant young staff have become a common sight, raising concerns among loyal patrons.
The netizen said:
The service quality of DBS Bank is getting worse and worse. There have been long queues at each branch in recent years. The staff are also inexperienced young people. They are not only arrogant and arrogant, but also very lazy.
The couple on the right side of the picture, who appear to be foreign “elites”, have spent nearly half an hour in front of the ATM, talking and laughing, and are indifferent to the long queue of people behind them. This kind of uncultivated foreign “elite” is almost everywhere in the country, and they are self-righteous. Being superior to others and being arrogant. Complain to the male staff member on the left, he just stands there and ignores you, looks like he is doing nothing, like a leisurely security guard or “looking after the door”, why did you invite him here like this? Eat chat rice and scold? Go into the bank and complain to several other female staff, but they also ignore you. DBS is becoming more and more impersonal. It is no longer the DBS bank it used to be. It’s really disappointing. As a customer of 55 years, you get this. With such treatment, it is no wonder that many depositors have moved their deposits to other banks, leaving only some “loose money” for basic transaction purposes. Finally, we found a female manager. She said that these foreign “elites” were depositing a large stack of $2 bills, which should be tens of thousands of dollars, right? It seems that there is no need to wait, it will take at least an hour. I asked the female manager why it can’t be handled by the counter staff. She said that it was because there was a fee. This is DBS’s money-oriented service. She even boasted about it in the poster. Does it say “people-oriented”?
Also: Look at the male employee in the picture. Is he serving customers? He always stood there “eating the wind”!
Long Queues and Inexperienced Staff – Unpleasant Attitudes
Customers are forced to endure lengthy queues, and to make matters worse, the staff manning the counters seem to lack the necessary experience. This raises questions about the efficiency of the bank’s operations and the overall customer experience.
The arrogant and indifferent attitudes of the staff have become a significant issue. Instances of rude behavior towards customers further contribute to the deteriorating service quality at 星展银行.
External “Elite” Customers – Complaints Ignored
Adding to the frustration, external “elite” customers seem to contribute to delays at the ATMs, disregarding the long queues behind them. This behavior not only showcases a lack of consideration but also negatively impacts the waiting customers.
Efforts to address concerns with male and female staff members have proven futile. The indifference displayed by the staff, irrespective of gender, raises questions about the bank’s commitment to customer satisfaction.
Disengaged Staff
Staff members appear disinterested and disengaged, resembling security guards more than professionals in a financial institution. This lack of enthusiasm for customer service further exacerbates the overall dissatisfaction among clients.