A netizen by the alias of Eng WinWin shared on Facebook on how he was a victim of a fraud scam and claims that Starhub is taking legal actions against him for a transaction that he did not initiate.
Here is the story
I’m really at my wits’ end because I was involved in a fraud scam. I would like to raise awareness and seek help from anyone here.
Starhub is taking legal actions against me for a *fraudulent transaction of $1,504.09 that I did not initiate*. My account was hacked and used to purchase game items (YoungJoy Technology Limited) on Google Play Store.
Here’s the timeline of what happened
19 Sep to 17 Oct 2021: Period where 11 unauthorised Google Play Content transactions were made
22 Oct 2021: I was finally aware of fraud when I received StarHub bill that was charged $1,343.90. Immediately called StarHub but was told to contact Google
24 Oct 2021: Filed police report
31 Oct 2021: Google replied but unable to help, told me to contact financial institution.
Nov 2021: As no financial institution was involved yet, I wrote back to StarHub. StarHub redirected me back to Google again
15 Nov 2021: I wrote to Google again but no response.
Nov 2021: Received another StarHub bill, total fraud transactions amounted to $1,504.09 (At this point I was v confused, because I alr flagged that this is a scam and that it should be cut off)
Dec 2021 to 2022: Back and forth communications of me following up with CASE, StarHub and Google.
Received lawyer’s letter from StarHub on 14/11/22
It’s just so frustrating to be taiji-ed and pushed around! No one wants to take responsibility to investigate the matter.
I should’ve brought this online earlier. Naive as I was, I thought I could trust big organisations like StarHub, Google and CASE to help make this right for their loyal customers but instead got thrown in the face with a lawyer’s letter.
As a consumer, i have no visibility of the processes between the companies and hope not to be forced to make payment for the unauthorised charges on my mobile bill.
I hope this reaches StarHub, that they take action to help with our case and spend resources in preventing such incidents from happening to other vulnerable consumers. The least I could ask for is to please stop stop stop pushing us around without any clarity of a specific point of contact for resolution.
For those reading, thank you for your time and advice if any! I have included the relevant materials such as police report, bills and letter sent to StarHub to support my story.
Image source: Eng WinWin/Facebook, Google Maps