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Friday, December 9, 2022
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NTUC RESPONDS TO TIKTOKER: DON’T CIRCULATE UNVERIFIED CLAIMS

NTUC FairPrice has released a second statement on their Facebook in response to a TikToker, Nina Monzolevska, who called them out for a packet of chicken that was allegedly mislabeled.

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In their statement, NTUC said:

[UPDATE] We have since contacted the customer to address her concerns and investigate the cause of the alleged mislabelling. We agree that such an error, should not have occurred. Our staff at the frontline are working hard, and we ask for patience and understanding during this challenging time. All our weighing scales are also independently calibrated by authorised vendors certified by the authorities.

We understand another video with a price label pasted over an erroneously printed label was posted by the customer suggesting possible dishonest practices. While we appreciate feedback for improvement, we do not condone any unethical business practices and take such allegations very seriously. We will safeguard the integrity of our reputation against false allegations if necessary.

We advise the public not to circulate unverified claims which may cause unnecessary public alarm. We appeal to customers to contact us directly so we may address their concerns expeditiously and avoid any misunderstanding.

Tiktoker uploaded new video

Nina had shared a video on her TikTok, saying that “we were heard”, as she went to FairPrice to get some more chicken and saw that the packets were properly labeled.

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This is in the wake of her earlier video where she weighed the packet of the chicken and the weight shown was different from the label.

Then Nina uploaded another video where she then removed top label that was pasted over the old label.

FULL VIDEOS LOADING…

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