According to a media release, OCBC Bank is set to re-open all their branches across Singapore in the next 2 weeks during phase 2 of re-opening. The first 5 branches that will re-open on 19 Jun 2020 are located at Bishan, Bukit Panjang, Jurong West, City Square Mall and Paya Lebar Square.
This brings the number of branches opened to 32 and the rest of the branches will re-open slowly across the next 2 weeks.
Since the start of the circuit breaker, OCBC employees and their customers are required to check-in and out with the SafeEntry system. They are also required to follow the circuit breaker measures such as temperature screening, wearing of a mask, safe distancing while at the branch.
TraceTogether application has been used by all branch employees and customers who visit the branches for a face-to-face consultation.
Separate queues with seats will be set up for elderly and pregnant customers. Branch employees will assist seniors to perform the SafeEntry QR code scanning if they do not know how to do so.
Although the branches are re-opening, OCBC bank advised the members of the public to continue to use the digital platform to perform their transactions. Video conferencing between financial consultants and their customer will still be available.