Parkroyal Collection Pickering Hotel rejected a same-gender couple who wanted to book their hotel for their wedding.
The hotel later issued an apology on Instagram, posting a photo of the words “we are sorry” and apologising in the caption.
They said in their caption “Thank you for your patience as we seek to understand this unfortunate mistake and misinformation from one of our team members at PARKROYAL COLLECTION Pickering.
We are an inclusive hotel, and we are truly sorry for the disappointment and inconvenience this may have caused.
We have since reached out to the couple and will do our best to assist them with their special occasion at our hotel.
The incident was first brought to light by Prout, who shared a screenshot of an email from a “5-star hotel that neighbours Hong Lim Park” on 20 June.
A hotel representative had told the couple “I am sorry to inform you that the hotel does not allow same-sx couples to have wedding ceremony and celebration due to the regulation.”
Prout called the incident “particularly disappointing”, as members of the LGBTQ+ community often patronised their hotel.
The platform added that the hotel “clearly has no issue capitalising on the annual pride event held at Hong Lim Park”.
The couple then said via Prout that they had accepted the hotel’s apology and appreciated their move to “allow for such celebrations moving forward”.
They also understandably highlighted that they no longer wished to hold their wedding at Parkroyal Collection Pickering.