Very disappointed at the state of grab/GOJEK
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Drivers will accept your ride, then never move at all to your pick up location or respond to your call/msg. Once the grace period is up they just cancel and you get charged a cancellation fee.
Why do they do this, and why is it that they do not seem to face any consequences? These apps were supposed to add value but now better to use taxi / public transport…
Netizens’ comments
- These apps were supposed to disrupt, now they just suck your blood
- I use comfort now.
- Had a driver who wasn’t aware that the rule changed to groups of five back during the CB. And then proceeded to make a false report about my family not wearing masks during the ride. Gojek and their shitty customer service didn’t even bother to listen to the customer
- Wait why is no one addressing the elephant in the room? How do you get charged a cancellation fee if the driver is the one to cancel? I’ve had drivers cancel on me and I’ve never once been charged a cancellation fee.
With drivers who don’t pick me up, I sometimes use another platform and keep the booking with the errant driver anyway. I figured if they’re still supposed to pick me up, they won’t be getting any job until mine is canceled. I’ve never entertained any request they make asking me to cancel. If they don’t want to pick me up, they should cancel instead. - Just report to grab, if they get multiple reports eventually they’ll get ban. Make sure to explain to grab that they are cheating customers.
- Need to get somewhere far far away from you? Leave house earlier. We do have one of the best and well-connected transport in the world. There aren’t exactly crazy jams like what you see in Bangkok or Vietnam, so just take it.
Going drinking till late? Start drinking earlier and take the last train home. Honestly, I’ve been accustomed to this because of COVID as bars had to close at 10:30PM previously, so I started at around 6pm.
If really no choice but need to take private hire? Check Grab, Gojek, Tada & Comfort. Remember to use all the points and vouchers you have too.
Grab is a flop, can’t wait for them to finally run out of money. - I am really glad that I only used these apps twice last year to book rides to and from the airport. I avoided using them altogether not just for ride hailing but also for food delivery. I really hope that such ride hailing companies who try to masquerade as lifestyle apps but in reality fleecing the consumers, will disappear for good one day.