A Pioneer resident has gone public on Facebook with claims that a Shopee delivery personnel has been repeatedly stealing parcels in the neighbourhood. The post, which has since gone viral with over 71,000 reactions, has sparked heated discussion about parcel theft, online shopping security, and the accountability of delivery contractors.
The resident, identified as Shu Gee Ng, alleged that one of her parcels, though marked as “delivered” in the Shopee app, never reached her doorstep. She added that the delivery man had taken the usual proof-of-delivery photo before allegedly walking away with the item.
She later confirmed with her neighbours that they had faced similar experiences involving the same individual, raising concerns of a pattern of misconduct.
Netizens Call for Police Involvement
In the comments, many urged the complainant to file a police report immediately. “This is theft. Share the video with the Singapore Police Force and let them investigate. He can enjoy a free stay at Changi Hotel,” one Facebook user remarked, drawing laughter and support.
Others pointed out that many e-commerce platforms outsource delivery work to third-party logistics firms, meaning Shopee may not have full control over the personnel involved. One commenter advised: “Most of them are outsourcing companies. That’s why you need to make a police report, not just post online.”
Meanwhile, several residents chimed in with their own experiences of missing parcels. One said: “My package also showed as delivered but wasn’t at my door. Now I always collect from the designated pickup point instead.”
Growing Concerns Over Parcel Theft in Singapore
Cases of parcel theft and delivery fraud have been increasingly reported in Singapore, particularly in HDB estates where CCTV cameras and smart doorbells have caught delivery workers behaving suspiciously.
Some commenters alleged that dishonest riders may steal higher-value packages and resell them elsewhere. “They’re earning double income. But their greed tarnishes the reputation of many hardworking, honest delivery guys,” one user wrote.
With more Singaporeans shopping online, especially during peak sales on platforms like Shopee and Lazada, parcel security has become a pressing issue. Cybercrime officers have previously advised victims to file both police reports and complaints with the e-commerce platform to ensure investigations can be carried out.
For now, residents in Pioneer have been urged to remain alert and consider options such as self-collection points, lockers, or installing CCTV cameras to safeguard their deliveries.