A netizen shared how he and his partner went to the SkyHelix attraction at Sentosa on 27 January and wanted to get on the ride, but his partner (who is plus-sized) was apparently fat-shamed by a SkyHelix staff member.
Here is the story:
Hi, me and my partner went to Sky Helix earlier today at 8pm only to get disappointed and felt very upset about it.
My partner is a plus size and she wasn’t able to take the ride.
She teared up and felt embarrassed when the staff told her that she had to test it out first to see if she can fit into the chair.
She felt so embarrassed that she looked at me and teared up. And that was booked and planned as a date for me to bring her because she had been stressed about work and school.
And for her to go through that moment moved me.
I then told her let’s leave and I don’t wish to make her feel uncomfortable and we left without seating on it.
Mount Faber Leisure responds
Dear Mr *name redacted*
Greetings from Mount Faber Leisure.
First and foremost, our sincere apologies for the unpleasant experience & inconvenience you felt on your recent visit to our Skyhelix.
We are truly sorry for the disappointment and we will work together with our Marketing Team to provide this additional information (size/weight limit) for our guests.
Kindly allow us some time to forward your refund request to the respective department as the refund process will take at least 6-8weeks to be credited to your card.
Do also provide us with your booking confirmation (in PDF file) and update us the last 4 digit of your credit card used for your purchase.
Once again, we apologise for the inconvenience caused.
Should you require any further assistance, please do not hesitate to call us at *number redacted* from 10am-7pm daily.
Guest Relations Officer
Mount Faber Leisure Group Pie Ltd