I was at the international plaza at level #06-14 yesterday at 4 pm. To do my Sing Pass, however,
the staff at the counter number 6, do not have any customer service at all and were not friendly
and not being professional -our government appoint one key to assist in 2FA additional security measure
-Sing Pass. As i need to have the token -one key, in order to access the SingPass.
Due some ‘idiot’ who has spoil the market hack into the system and sold our SingPass other
country. We actually very safe and it has been for many years -no need to change our password.
The staff at the counter number 6, initially did not wanted to give me the token, saying i already
did my 2FA, as there is not need for me at all, not only that the staff beside also join too saying
you must have a good reason to have it.
I was shock how they can simply ‘chase customer away’
and this is not the way to treat us – as a human being, even we hold Singapore Pink NRIC, unlike
any others F/T. We deserve more respect. i hope something must be done this kind of attitude &
poor service.