I requested to port over from M1 to StarHub yesterday and received a sms from StarHub saying that you will port over the M1 number at 11pm and I can insert my new StarHub SIM card this morning 3am.
Until now I still can’t use my mobile to make or received phone calls as it reflect on my phone that there’s no service!!!! If you can’t promise to port over by 3am than do not make stupid empty promises as it affect me the end user. When I call up customer officer around 7am, she told me that she will check and return my call (home number). I waited till 10 plus but I have yet to receive any updates so I decided to call 1633 again.
This time they told me we have already send you contact to relevant department and they will call you by today. I ask her by when, she say not sure…what is this….???
Is this the way StarHub SOP works?? Making empty promises and treat your customer as a fool?? I demand a full explanations on this matter and why do starhub send sms to ask customer to insert new SIM card but the backend worker didn’t even do their job to port in my number?? Is this the same story as SMRT train again???
Didn’t do work but said they have done???
I demand an explanation ASAP
😡😡😡