An incident involving a Qxpress customer and a delivery courier has come to light, with the customer alleging rude behavior on the part of the courier and a lack of responsibility from his superior in addressing the issue.
The customer expressed dissatisfaction with the courier’s behavior after an altercation during a delivery. The courier had placed the parcel down rudely and shouted at the customer, prompting her to question the company’s response to such unacceptable conduct.
Initial delivery allegedly no show
Christina, the customer, shared her experience and said that he had ordered a parcel from Qxpress, expecting it to be delivered on 22 May. However, the delivery driver failed to deliver the package, claiming that nobody was home.
This raised confusion for Christina, as she hadn’t heard the doorbell ring. When she contacted a supervisor to inquire about the situation, she was accused of lying to both the supervisor and the driver.
When Christina mentioned having CCTV footage that could verify whether the doorbell had been rung, the supervisor challenged her by saying, “Come, give me lah, send it to me and show me who is right!”
The supervisor further insisted that the driver had called, knocked on the door, and pressed the bell. However, according to Christina, none of these actions had taken place.
“There was no call, nothing. No regular phone call, SMS, or WhatsApp. Absolutely nothing,” Christina stated.
Throws parcel on the ground
She was subsequently informed that the parcel would be redelivered around 9 am on 23 May, and the supervisor would personally oversee the delivery.
On 23 May, Christina shared a CCTV video clip documenting the delivery. In the footage, the doorbell rings, and Christina’s sister opens the door. The delivery courier takes a picture of the doorstep and proceeds to push the trolley without removing the parcel. Christina then joins her sister.
Tension arises as Christina’s sister and the courier exchange stares, with Christina’s sister expecting the courier to place the parcel down. However, the courier does nothing and seems to anticipate Christina’s sister taking the package herself.
Upon her request for him to place the box down, he lifts it up and abruptly lets go, resulting in a loud thud.
“Luckily, I pulled my sister away; otherwise, the heavy parcel would have hit her. I don’t know what would have happened,” Christina recounted.
In Mandarin, the courier audibly states, “Give you already ah. Don’t say you didn’t receive it.”
As the courier prepares to leave, Christina’s sister expresses dissatisfaction with his behavior, questioning his attitude and the proper handling of parcels.
This leads to a brief shouting match between the two. Christina’s sister questions the driver about his handling of the parcel, to which he responds that he was handling it properly for the customer, not throwing it.
Christina added that the driver shouted his name and encouraged her sister to proceed with making a complaint.
Police report lodged
On the same day, Christina filed a police report. Later, she received another call from the same supervisor, who claimed to be the area manager in charge of Sengkang. The supervisor apologized and assured her that he would speak with the driver.
When Christina inquired about how the matter would be resolved, the supervisor was allegedly unable to provide an answer. However, he “guaranteed” that another driver would be assigned to handle the subsequent delivery.
The supervisor promised to call Christina back on 24 May after discussing the matter with higher management but failed to do so.
In light of these events, Christina questions the supervisor’s managerial abilities and expresses her frustration and disappointment with Qxpress and its service.
She now seeks clarification on what actions the company intends to take to address the matter.