Opening a shop and doing a Food and beverage business is never easy and sometimes they even receive bad reviews.
But it always depends on the business owner if he/her will take action to improve the business or in this case the business owner decided did not try to improve his/her business model but contact the student’s school which is the National University of Singapore.
A student left a Google Review and made a Douyin video stating that the restaurant was charging her items she did not order.
Chicken Hotpot at Compass Point, Sengkang
As she enters the restaurant, she was served a plate of peanuts. Typically in a Chinese restaurant, these snacks are free of charge. She was also not told if there will be a charge for the item.
During payment, she questioned the cashier about the $2 peanuts and the cashier gave her a bad attitude and said “It’s like that one”
She soon made a video on Douyin.com and told others to boycott the restaurant.
She left feedback for the restaurant but the restaurant operators decided to use her personal information to contact her school about the complaint. Details of the call were not published.
Message exchange between student and employee
An employee contacted the student and said that her boss is hostile to her review of the restaurant.
Here is her Google Reivew:
DO NOT PATRONIZE. Terrible experience at the restaurant. Was served peanuts as a snack, the waitress put it on our table without saying anything but charged us for it later on. I told the cashier that we weren’t aware that it should be paid, (it’s customary for some Chinese restaurants to serve complimentary peanuts especially at their price range) but was rudely told that “this is how we do it at our shop”.
I told the cashier that we should’ve been informed about our purchase when it was served but was ignored afterwards even after I made payment. She proceeded to serve other customers instead and I left the cashier without receiving any receipt. All in all, DO NOT TAKE ANYTHING FROM THE PLACE THAT WAS GIVEN TO YOU AT THE TABLE. Better still, do not patronize.
The waitresses there also JUDGE if they think you’re not ordering enough, and will push for an upsize, which is basically the same sized pot but claimed to have “more meat”. Food is overpriced and frankly too salty. Service is terrible.Not the first time experiencing this but wanted to give the benefit of doubt.
Full Gallery of images:
The following are screenshots of the aftermath and she stated that the restaurant did not bother to communicate with her which made the matter blow up.
