A netizen paid for a $400 hotel but what she got is a room that is much lower than expectations, not only that when they requested for blankets the service staff was far from above and beyond and gave them bad bad service
Here is the story:
A very disappointing experience! We have booked the Big Garden room for 4 persons and did not do much browsing around for review beforehand. The “garden” turned out to be an empty gaunt little yard with only 1 skinny tree.
And the room is meagerly decorated, 2 “extra beds” are actually very thin mattresses being placed on the wooden plank. Attached to the mattress are 2 pieces of rough harsh brown “blankets” which we were asking for a replacement (we got rejected in the first place by the receptionist due to “this is the particular blanket goes with extra bed and can’t be changed).
When we insisted that we couldn’t sleep with that piece of garment, they decided to add an additional layer of quilt outside. But when the hotel housekeeping staff came to our room to add in the quilt, she commented “Hospital also used this one “ hinting that we were over-demanding and being unreasonable.
The room is poorly soundproof where we occasionally heard some disturbing noise from other rooms.
Sorry for being blunt because this hotel not only wasted our precious time which we thought we could have a good time, but the quality of the facility there are much worse than one could ever imagine plus the service & attitude of the staff there are totally unacceptable and the price wasn’t even cheap.
PAID : $400 for the room
Source: Jenny Ng