Long Post but please read and share because I’m now sibeh dulan]
*Unethical Salesmanship and Customer Service*
Being on Social Media for the last 10years, I often wonder why people want to shame companies for their bad services. Today I learned through my own experience, a really really unhappy one.
I bought a ipad Mini 4 from EpiCentre Singapore Marina Bay Sands outlet on Saturday 16th Dec 2017.
When I set up my ipad on Sunday I found out the set was faulty. I called Epicentre MBS, the staff told me I need to bring to a service center to get it verify that its faulty(Even though it has a 7 days exchange policy). Ok its fine, perhaps its fine that they need to verify that I did not stupidly go buy a ipad, destoried it then try to exchange for one. So I went and got verified.
When I brought down to MBS and told the staff what happened, he went in and out and tell me.
“Sir your ipad mini 4 wifi verison now no stock so we cannot replace one for you”
“Ok fine how long do I need to wait?” I asked.
“3 to 4 weeks” he said and I had to ask him to repeat himself again that I wasnt deaf and hear wrongly.
This is an Apple authorised dealer (mind you)and not some random Ah Beng handphone shop.
Next I was told this statement.
*unethical salesmanship example 1*
“If you need it NOW you can top up $200 to buy the celluar version if not you will have to wait” i was told.
“What about other outlets?” I asked.
“Oh they also no stock” he replied. LIE X 1
I walked out of the shop and called the other outlets. One replied they got stock and ask me when I want to come down and buy.
Now I sibeb dulan liao, I went back to the shop and confronted them again.
“Oh they got stock? Ehhhh wait arh I check”
He went in and came out.
“Ok, we belong to different outlets, we cannot.transfer stock among outlets” LIE X 2
“Ok so why did you tell me earlier that all other outlets no stock?”
“Ok sir, this is because we can only access our system to see the stock level but we dont have the latest”
“Ok tell me what was the inventory level you saw”
“…….”
“So you just go into your back office, cook up some imaginary story and bluff.people to believe?”
“Actually we asked our head and this what he asked us to say so you have to wait for 3-4weeks”
So to Mr Gavin Wong, shame on you to manage your retail staff like this. I am also a Manager and I will not tolerate my staff to lie while trying to find a quick exit.
Losing me as a customer is no big deal to your company but your staff deals with hundreds if not thousands of customers going into your retail shop.
Please dont downgrade the retail and service standard which Singapore is well known to be.
And you know what? I did not said a single word of vulgarities even.though I.was.being treated.this way.
#KNN #Sibehdulan #YOUthinkLIMPEHSTUPID