
The patient visited Healthway Medical and was later conveyed via an ambulance at the Mall’s pickup point.
The following letter was sent to the tenants, (In case it’s too small to see, you can scroll further down)

30 January 2020 Dear Valued Tenants. NOVEL CORONAVIRUS UPDATE
Tenant’s Circular
With prior to the recent Novel Coronarcus outbreak, the Mall would like to notify of a new suspected case of novel coronavirus (nCoV) at Sun Plaza
At 5.10 pm on 29 January, we were notified by Healthway Medical, a clinic at Sun Plaza. that a suspected patient with nCoV required an escort to the Mall’s ambulance pick up point
Personal protective equipment was used when facilitating the movement of the patient.
As an added precaution, we have conducted the following by
1) Increasing the frequency of cleaning fa all common areas and toilets
2) Deploying hand sanitizes at common areas such as customer service and main entrances of the Mall
3) Providing face masks to staff. and advising all contractors to mask up
We have enclosed relevant advisory in 4 languages for easy reference and precaution measures. We advise all tenants and staff to remain vigilant. practice good hygiene, and seek medical attention promptly if one is feeling unwell.
With each and every one of us taking 100% personal responsibility, we can together make our environment and community a cleaner and safer place for al