I encountered a few unsatisfactory happenings with Uber.I called a UberX this morning. The app showed my pickup address is my home, which is correct. It showed that a car would arrive in 5 minutes.
I waited for the car for 25 minutes. During this interval, the app showed the arrival time as 2 min, 1 min, 3 min, etc. Finally, the driver called me and said that he is waiting for me at the pickup point which is a different location. I don’t know why Uber gave him a wrong geolocation (instead of my address). The driver then cancelled the booking.
I found next to that Uber charged me $6 for the cancelled booking. I went through the app to get a refund. The app accepted the request and said that a refund of $6 would be given to me as a credit to be used for the next trip. It should appear in my app under Payment.
I went to check the credit. It did not appear.
There were two previous occasions where this “disappeared credit” had occurred. Two months ago, I cancelled a booking after discovering that Uber gave a wrong pickup point (as their GPS was not working correctly). The charged a fee of $6 to me and later give me a refund after my explanation. The refund appears in my account but disappeared after a few days.
I used Uber in Malaysia. The driver cancelled the booking after 20 min. I reported to Uber and they credited MYR 5 to me. The credit never appeared in my account.
I had a difficult time to contact Uber on these issues. I find their business practice to be unsatisfactory
Source: FB post by Tan Kin Lian