In today’s competitive business landscape, customer reviews play a crucial role. They serve as a reflection of a company’s products or services, influencing the decisions of potential customers.
Positive reviews can boost sales and reputation, while negative reviews can deter prospective clients. It’s no wonder that businesses often prioritize maintaining a positive online image.
A Unique Case of Customer Feedback
Facebook user Nur Hidayu recently shared an intriguing experience involving a food stall on the GrabFood app. Like many of us, Nur Hidayu reads reviews before placing orders.
However, what she encountered in the reviews section of this particular food stall was far from ordinary. Her post quickly gained attention, amassing over 1,300 shares.
Stall fires back at everyone who leaves a bad review
The food stall in question had a knack for delivering sassy responses to customers who complained about the quality of their food.
For instance, when one customer claimed in their review that the prawns and fish weren’t fresh, the hawker then retorted in the replies, “Not fresh? Mean I must catch from the sea then fresh arh? If not fresh, the fish is grey color. Of course, prawn got smell… if no smell, plastic lor… Go study about fish first, then you buy from me, okay.”
Another customer complained of their beef being totally inedible because it was too tough and hard, the hawker fired back and challenged the customer “you come here and cook 20kg rendang, you try work 19 hours 1st before asking”.
And it appears the stall also has a “reject list” – a customer complained about not receiving gravy with his food order and advised the stall to check the orders first to make sure it’s correct, the unhappy hawker then retorted that “takpa (whatever) lah we just add your name to the reject list”.
Among their other replies to customers include “oklor if you buy I cancel” in response to a customer complaint about their poor quality of food, as well as “I think you never brush teeth” in response to a customer complaining that their food is bland and not appetising.
The Fine Line Between Wit and Rudeness
While these responses may seem humorous to some, they raise questions about the fine line between wit and rudeness in customer service. Responding with sass can grab attention, but it can also alienate customers and harm the brand’s reputation. The sassy tone used by the food stall ignited debates on social media, with some praising their bold approach and others criticizing them for being disrespectful.