Facebook user Tay Wan Juan recently posted on the Facebook page Complaint Singapore to voice her frustration after purchasing a faulty fridge which was a display set. She stated on how the stall owner was reluctant to refund her the money for the fridge but only agreed after she realised that the fridge had a gas leak. The faulty fridge cause all of the food to spoil and the shop owner refused to compensate Tay for the spoilt food and even made her absorb the 3% admin fee.
Here is the full story.
UNETHICAL SHOP. Never buy anything from them. I agreed to buy their display set fridge at a discounted price and yet it was spoilt. Apparently is gas leak. The fridge arrived at 2pm on 19/11 but by 4pm, all my things were melted and the fridge was not cold at all. One staff came over to check at 7pm and told me to off the fridge for 30mins and on again. (He did not tell me what was wrong with the fridge). An hour later, still wasn’t working. I informed the guy and he gave me a list of fridges that was much more expensive than the current one and the prices of the same models were much more cheaper online. He told me to buy those models and he will deliver in the morning. I refused and i was told to call their boss next morning at 1130.
The next day, I went down to their shop to talk to the boss and the boss refused to refund me. She said after 3 repairs only can they refund me if the fridge was still spoilt. End up she called up the same staff from yesterday and after the staff told her the fridge was having gas leak then she gave me the full refund. But I had to pay 3% admin fee to them just because I paid with debit card. She refused to give compensation for the spoilt food caused by her spoilt fridge. She said the $100 discount she gave me for the display fridge was already compensation for me. What screwed up logic is that? I didn’t know a discount warrants them the rights to not be responsible for their product anymore. Yes I was discounted $100 for the display set. But I did not pay for a spoilt fridge. Look at the amount of food i had in the fridge that is going to spoil just because of their bad service.
They even forced me to go home on the spot with them during my lunch break to retrieve the fridge even after I told them that there will only be someone at home at 4pm. If not they won’t even give me the refund. And they never even send me back to the shop after they took back the fridge.
Never ever buy anything from this shop. Totally irresponsible and out to cheat consumers’ money. Just get your appliances online. $12 (3% admin fee) paid to learn this lesson.
Please help to spread this story so no one else gets cheated by them. Thanks.