Shopee deliveries: Anyone facing higher breakages/missing parcels lately?
I’m a local seller and have been entrusting Speedpost with my items. Recently, I’ve experienced close to 50% damaged goods despite me bubble wrapping all my items.
I’ve never changed the way I packed my items and always ensured I follow Shopee packing guidelines. However I was shocked to learn over the last couple of weeks that more and more of my items were being declared as damaged – Shopee does not return these goods to me.
I have no choice but to accept the cost of items as Shopee will refund the customer. When I send in evidence of my items being bubble wrapped, their agents will inform me that it is not sufficient and compensation is not approved.
Really curious as to how my items can break despite me bubble wrapping them in 5 layers. My items are made of glass so they pretty fragile but I’ve done light drop tests with the bubble wrap and they still survived. What are the couriers doing that can cause such impacts?!
Also seeing more parcels being stuck at warehouse for days to weeks. So tough for local sellers these days.
- Bubble wraps won’t protect against heavy parcels stacked on top of yours. I’ve ordered boardgames that were bubble wrapped and packed in boxes. It came perfect one time and was destroyed the other time.
Throwing parcels around is much faster than delicately handling them.
Have you tried using self-pickup as an option to prevent breakage?
- As a very frequent buyer on Shopee and Lazada I can tell you the delivery personnel dgaf. When I receive parcels they’re often crushed or damp. I once saw them in a carpark just throwing boxes around (as if they were looking for something) and sitting on a larger parcel. They often leave parcels just along a common corridor or on top of letterboxes as well when there’s no one to take receipt of it
- My shopee deliveries usually come with at least 1 dent, if coming from shopee express. The delivery person change over 3 times. The first and second was very nice and usually know how to handle item with care. The last one would drop the item through the openings at my gate and walk away without knocking or some sort notification.
J&T delivered items is on and off. Sometimes okay l, sometimes not.
Ninjavan, hand deliver to you and will knock unless nobody home. Items usually are in good condition de.