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Saturday, November 26, 2022


According to a Facebook post that was published by Starhub their 4G and 5G network was disrupted last night.


(18 April @ 10.55pm) Dear customers, we are aware that some of you are facing 4G/5G mobile data service difficulty. We are investigating this matter. 3G services are not impacted. In the meantime, we recommend affected customers who are at home to connect your devices to WiFi for better data access. We will provide another update as soon as possible.

The service was restored in about over 1 hour time:

(19 April @ 12:22am) – Final update Dear customers, all affected services have been fully restored. Some customers may experience temporary data interference, and we recommend they restart their devices to refresh data connection.

We are sorry for the inconvenience caused, and would like to thank our customers for their patience and understanding.

Over 700 comments on Starhub’s Facebook post:

Many unhappy comments were posted on Starhub’s Facebook page with a few of the netizens seeking compensation:

  • This is ridiculous. When it come to paying bills you always send us irritating SMSes reminders even though I already paid my bills. There must be some form of a compensation for us customers. You should give us a discount for our next month’s bills!
  • What’s the point of connecting to Internet when it’s suppose to give us convenience by using data to work or for daily usage. Now if ppl closing a big deal and cos they using starhub and can’t close the deal are you going to compensate their losses . It could be in a matter of thousand or maybe more.
  • Network goes down and people don’t get any answers- you update on FB and we don’t have network to access FB. Calling your hotline is agonising! StarHub service is below standard. Looks like we are at the mercy of the network provider while paying so much money. Angered and deeply disappointed.
  • Guys I’ve just spoken to the CSO after 45 minutes, was told the whole network is down not just mobile.Fiber internet and TV services are affected as well.

This is unacceptable, if we paid a premium to use 4G why are we supposed to settle for 3G and besides I am unable to even connect on my mobile data. What’s the point of paying such a high price for a service which does not work on a constant basis. Money probably better spent somewhere else!!! And also what’s the ETA as to when the services will be fully restored??

  • This is ridiculous! When paying bill keep send sms reminder and email but come to your service is really a big problem not only now got difficulty connect even home broadband always keep lagging when watch tv and suddenly black out screen due to connection when I call in customer service officer keep asking me to on off plug in and out the power switch. And still the same! StarHub
  • First my broadband, now the mobile phone. And the call centre manager didn’t even bother to return my call. As requested I demand to leave starhub without paying any penalties as your service is unacceptable and unbelievable ly bad!
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