Dear Krisflyer members, my parents are en-route from Munich to Sydney via Singapore.
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Their flight departing Munich was delayed by 8hours just sitting on the tarmac. This affected their connecting flight and they have been rebooked although downgraded to economy.
I have never experienced customers being downgraded. I have spoken to Singapore airlines and they said there are no other classes available. I almost find it unacceptable as you paid for a specific product/service to not receive what you paid for.
I would appreciate any advice from the members. Thank you
Here are what netizens think:
- Sorry to hear this has happened, but I can absolutely believe there is no J class or above, I’m afraid. Demand in and out of Australia throughout all of December is at unheard of levels currently. That said, there should be some form of recompense for the downgrade. Did you discuss that with them?
- Be glad they have a seat all since most SQ are fully booked during this time of year as well as especially not running full force due to Covid
- Airlines will usually compensate in the form of cash or credit. Also if you have bought travel insurance, it will respond as well for delays. Usually it has to be a delay of more than 4 hours
- Sorry to hear that. They should reimburse for the downgrade. If there are no seats, there is no other way of getting them to their destination unless they bump someone else. That said – what was the reason for the delay? They flew out of EU, so make sure they obtain certificates of delay and follow this website – unless the airline can prove extraordinary circumstances, delay compensation is in order.
- The only other option they would have apart from compensation is to ask for the next available flight with Business seats, but usually that’s inconvenient for most travellers and they’ll probably have to stay in Singapore.