A short video circulating on social media has triggered public outcry in Singapore, showing delivery personnel carelessly tossing parcels from their vehicle at a multi-storey carpark (MSCP) in Senja. The incident, which reportedly occurred at Block 625A, has sparked concerns about the safety of parcels—especially those containing fragile items—and the professionalism of third-party logistics workers.
The video, shared by user Kaz Lee, shows boxes being thrown with little regard for their contents. The hashtag #throwthrowthrow was used to highlight the rough handling. “Feels sorry for those parcels, especially fragile ones,” Kaz wrote in the post, echoing what many Singaporeans feel when online purchases arrive damaged or dented.
Residents Voice Frustration Over Mishandled Deliveries
The clip quickly drew attention from frustrated residents. Some shared their own experiences with damaged parcels, while others questioned why such behaviour is tolerated in the delivery sector.
One commenter, Sonya Love, wrote, “If they aren’t willing to make the delivery properly, then don’t take up the job! No wonder sometimes my items were broken.” Another user, Low Buck Chwee Johnny, added, “If not happy with the job, please quit. That’s why my items are broken.”
Facebook user Joel Lam also claimed that he had seen similar behaviour around HDB carparks and void decks. “Once I confronted them, they gave a lot of excuses and looked aggressive. I warned them I would make a complaint if they continued,” he said.
Calls for Accountability from Delivery Companies
Questions have since emerged over whether the delivery companies are properly supervising their workers. PJ Nathan, another commenter, asked, “Why is no one supervising from the company? Is this the Singapore standard?”
Others were more direct in their criticism, calling the conduct “idiotic” and “unacceptable.” Mohd Fauzi Sinin shared that he had witnessed similar behaviour in North Bridge Road, where delivery workers were seen throwing parcels from their vans. “They didn’t even think about whether the parcel was fragile. Bad attitude,” he noted.
The majority of commenters also pointed out that many of these workers appear to be foreigners. While Singapore relies heavily on migrant labour in the logistics sector, locals are calling for stricter enforcement and higher service standards—especially in a time when e-commerce is booming.
Growing Pressure on Last-Mile Logistics Providers
As Singapore’s online shopping market continues to grow, so does scrutiny of last-mile delivery practices. Incidents like these not only damage public trust but also affect customer confidence in online sellers and platforms.
Some have proposed that bodycams or vehicle CCTV be made mandatory for freelance delivery workers to ensure accountability. Others believe that stricter penalties or contract terminations should be enforced for repeated mishandling.
The public has clearly had enough. With parcels often containing expensive or time-sensitive items, rough handling is no longer seen as just carelessness—it’s seen as disregard for the customer. Whether this latest viral video will lead to tangible improvements in delivery standards remains to be seen, but one thing is clear: consumers are watching.