SINGTEL NETWORK DOWN FOR 2 HRS, DIAM DIAM KEEP QUIET NEVER SAY ANYTHING

In the fast-paced digital age, seamless connectivity is not just a luxury but a necessity. However, on Saturday (9 Dec) morning, Singtel users found themselves grappling with unexpected connectivity issues.

The incident, though swiftly resolved, brought to light the importance of uninterrupted mobile services.

The Emergence of Issues

Start of Connectivity Problems

At approximately 6 am on Saturday, users began encountering intermittent connectivity problems with Singtel’s services. This sudden disruption left many users puzzled and frustrated.

Peak Reports on Downdetector

The gravity of the situation became evident as the number of reports on Downdetector peaked at around 8.02 am, with a staggering 1,100 users reporting issues. This spike highlighted the widespread impact of the connectivity glitch.

User Complaints on Singtel’s Facebook Page

Social media platforms, particularly Singtel’s Facebook page, became a venting ground for users. Between 8 am and 8.30 am, the page was flooded with complaints, reflecting the urgency and intensity of the issue.

Netizens’ comments

1. 5g network down??
   • (Singtel) Hi Vegel, please restart your device and/ or toggle your airplane mode “ON” and “OFF”. – Sharlyn
2. Singtel your mobile data network is down this morning 9 Dec for at least 2 hours. Take responsibility. Customers need to know so we do not keep trying and thinking it’s an error with our devices.
   • (Singtel) Hi Andy, please restart your device and/ or toggle the airplane mode “ON” and “OFF”. Let us know if the issue still persists. – Sharlyn
3. Whole Singtel connection down?
   • (Singtel) Hi King Yapp, please restart your device and/ or toggle the airplane mode “ON” and “OFF”. – Sharlyn

Singtel’s Response

Acknowledgment of Connectivity Issues

Responding to queries from Lianhe Zaobao, a Singtel spokesperson acknowledged the “intermittent connectivity issues” and claimed that services were fully restored by 8.17am, before apologising for the disruption.

However, some netizens took to Singtel’s Facebook page to complain that their services were down for “at least 2 hours”.