Some Singtel customers reportedly had network problems with the telco since 21 September and according to downdetector.sg, there are still reports about network issues coming in at the time of writing.
There were a whopping 1,223 reports of network problems reported at 7.41pm last night alone, and as of 4.26pm, there are about an average of about 50 reports every 20 minutes, give or take.
A look at the locations of affected users on the map at downdetector showing that the problem seemed to be affecting users across Singapore.
Singtel issued a statement last night saying that they were aware with their customers having “intermittent issues accessing 5G and 4G mobile data”.
They updated their statement at 9.55pm saying that “all affected 5G and 4G customers” data services issues have been resolved”, before apologising for the inconvenience.
However, a look at downdetector’s reported user issues showed that as of 4.56pm today, there were 39 reports of network problems – which, to be fair, is smaller than the previous day’s high of 1,261 reported issues at 7.37pm.
Singtel’s statement yesterday
Update as of 9.55pm:
All affected 5G and 4G customers’ data services issues have been resolved. We apologise for the inconvenience and we thank you for your patience.
We are aware some customers may be experiencing intermittent issues accessing 5G and 4G mobile data. Our engineers are currently investigating and we will provide updates as soon as they become available.
In the meantime, customers can try switching off and on their phones to regain connectivity. Thank you for your patience as we work urgently to resolve this.
Singtel’s updated statement today
Update as of 12:30pm.
We understand some of our customers may still be experiencing intermittent issues accessing their mobile services and would like to apologise for the ongoing inconvenience.
Our engineers have been working overnight to improve our services and this may have resulted in some sporadic signal loss.
Affected customers can regain connectivity by switching their phones off and on. We realise that this situation is not ideal but rest assured we’re doing our best to resolve this and will provide updates as soon as we can.
Thank you for your patience.