In April of this year, I ordered a sofa at ION’s Crate&Barrel, paid the full amount, and the sales staff promised to get it in August.
The waiting time of four months is already long, and I asked twice already, and they all said that I could receive it in August.
Who knew I went to ask the specific time again at the end of last month and was told to postpone it to October! I want a refund, but I don’t agree! Such a big company, without credit, overlord clauses, arrogant attitude, and ignoring customers, it is no wonder that the one opposite to 313 has been closed.
Very disappointed!
Now I only hope to receive the sofa after half a year of waiting, but I doubt it! #Crate and Barrel
Not isolated case
Bought something online, and they overcharged the amount, and under-refunded.
When I emailed in, their response was “it’s not us, it’s our payment system merchant”, and the reason for the overcharged was because of ‘cross border transaction’. I used a local credit card, and their payment system merchant was based is US.
When asked the resolution of previous cases with the same issue, they said ‘case-by-case’ basis.
Beware buying online cause they will overcharge and say they can’t resolve it.
Another one
