I booked Grab Premium for my mother to go home because I was kinda tired to drive her home. Booking accepted by the grab premium driver and so we waited. After 6-7mins the vehicle is still at the same place not moving. What could have happened?
Maybe driver go toilet bad stomachache
Maybe one of his wheel punctured
Maybe bad traffic jam
Maybe inside his vehicle got ghost
Long story short so I decided to drive my mother to the driver instead and to find out what happened. As I always assumed (because this wasn’t my first experienced) the driver just wasting time enjoying his dinner and waiting for me to cancel his booking so that I will get the fine instead and he could profit from it. He was caught eating at a coffee shop beside the road where he parked his vehicle.
Why did you accepted my grab premium booking?
Lucky for me I decided to record this whole “grab hunt” from the moment I left my carpark to the moment I caught him red handed leaving the coffee shop and entering his vehicle.
The moment I saw him entering his vehicle I quickly left my driver seat and confronted him while showing him my active grab booking. Oh boy he was stunned and all he could say was
“Sir I don’t know”
He then quickly cancelled my grab booking and left.
After more than 20mins of this saga then only he cancelled my booking and I’m sure there are many times consumers have to cancel booking because of the waiting time “grab driver no show”
The grab booking system is flawed when it comes to us the consumers and again this wasn’t my first similar experience.
Guys please help me tag Grab and hopefully grab will thoroughly review their booking procedures.
♦️I have the full video non edited continuous recording from carpark to the moment I confronted him.
