Recently, a video was shared on TikTok capturing an unpleasant altercation that occurred on Tuesday (30 May). The video features a man speaking with a Singaporean accent, who raised his voice while scolding the hotel staff.
The video depicts the man expressing his displeasure at being awakened at 3 AM, interrupting his sleep. However, an additional video sheds light on the staff’s perspective. Apparently, they had knocked on the man’s door to inform him that they had found his mother, who had wandered off during the night.
According to the TikTok video, the hotel staff intervened when the man’s mother mistakenly entered another guest’s room, mistaking it for her own. After verifying the situation, the staff successfully reunited the elderly woman with her husband, who was unaware of her temporary absence. The man’s father informed the staff that his wife suffered from a condition that might explain her wandering behavior, potentially indicating dementia.
When the staff approached the man’s room, they were met with resistance as he insisted on maintaining his privacy. Despite expressing concerns about his mother’s potential nocturnal wandering, the man became angry and refused to disclose his relationship with the elderly woman. The staff’s efforts to convey their concerns were met with further scolding from the man.
During the altercation, the man demanded a refund and immediate checkout from the hotel. The following morning, he continued his tirade in the hotel lobby, expressing frustration at the staff for waking him up when it was not an emergency. He also mentioned his annoyance at a coincidental power outage during the same time.
The hotel, as per information shared with the TikTok user, reportedly mentioned that the guest had made derogatory comments during the incident. However, they chose not to disclose further details and expressed a desire to move on from the situation.
Nonetheless, the hotel warned that if the man were to share inappropriate or false accounts of the events, they would consider pursuing legal action. Furthermore, it was noted that the man had yet to settle the outstanding balance of his bill, which the hotel had informed him about.
@dan_wilk Singaporean abuse hotel staff in Bintan, due to his mother getting lost at night and the hotel providing duty of care. Doulos Phos The Ship Hotel #singaporean #indonesia #abuse #abusive #takeadvantage #mothership #mothershipsg #bintan #ship #hotel #makeascene #fypã‚· #fypviralã‚· #fyp #youtube #facebook #instagram #tittok #sg #sgtiktok #singapore #scene #complaint #yelling #yell ♬ original sound – wilkinson310 – Dan
@dan_wilk Singaporean abuse hotel staff in Bintan, due to his mother getting lost at night and the hotel providing duty of care. Doulos Phos The Ship Hotel #singaporean #indonesia #abuse #abusive #takeadvantage #mothership @wilkinson310 #mothershipsg #bintan #ship #hotel #makeascene #fypã‚· #fypviralã‚· #fyp #youtube #facebook #instagram #tittok #sg #sgtiktok #singapore #scene #complaint #yelling ♬ original sound – wilkinson310 – Dan
@dan_wilk Secequence of Events from the Ship Hotel -DOULOS PHOS, The Hotel knocked the door at 3am to ensure the guest mother found lost and safe back to his cabin, why yelling at the corridor woke all the guest up at midnight and make a scene again the next morning? #scene #complaint #hotel #mothershipsg #mothership #moneyback #refund #dutyofcare #fypã‚·ã‚šviral #fypã‚· #fyp #trend #trending #trendingvideo #facebook #instagram #youtube #disgraceful #shame @wilkinson310 @wilkinson310 ♬ original sound – wilkinson310 – Dan