In today’s fast-paced world, food delivery apps have become an integral part of our lives, offering convenience and a wide array of culinary options at our fingertips.
However, a recent Facebook post by a GrabFood customer highlights the challenges that both customers and delivery drivers can face in the world of food delivery.
Understanding the Customer’s Experience
The story began when a customer placed an order for McDonald’s at 9:00 PM. To their dismay, the status of their order remained stuck at “preparing in the kitchen” at 10:00 PM, an hour after they had placed their order. Frustration mounting, the customer decided to contact the GrabFood delivery driver for an explanation.
The Alleged Lie
In response to the customer’s inquiry, the delivery driver reportedly claimed that the McDonald’s order needed more time to prepare. This explanation raised suspicions, prompting the customer to take matters into their own hands.
At 10:15 PM, the customer visited the McDonald’s restaurant in question, seeking answers. To their astonishment, the restaurant staff informed them that the food had been ready for pickup since 9:15 PM, and no one had come to collect it.
The Delivery Driver’s Dilemma
The customer’s frustration was compounded by the suspicion that the delivery driver might have been juggling multiple orders from different delivery platforms simultaneously.
Additionally, the customer expressed dissatisfaction with the $4.90 delivery fee they had paid, only to find themselves retrieving the food in person.
In this particular case, the delay in food delivery was not attributed to the restaurant’s inability to fulfill the order promptly. Instead, the customer pointed a finger at the delivery driver’s performance.
Here is what he said
Order Mac at 9pm and the status was still at preparing in kitchen at 10pm. Message the Grab delivery guy and he lie that Mac need more time to prepare.
I went to the Mac at 10.15pm and was informed by the staff that the food was ready at 9.15pm and no one collect it.
He might be doing multiple platform taking alot of orders. If you think the earnings are too low then dont accept the job.
So if your order are late , not because the restaurant cant fulfill . it the deliver guy problem.
I pay for delivery fee $4.90 and i go collect it myself.
Source: Facebook