Facebook user Kris Tan, shared a post about the dissatisfactory haircut that he received from a hair salon in Lavender, Kin Cuts, that left him with what he described as a “pineapple head”.
In his Facebook post which has since been deleted and reshared by other netizens, he was complaining about the haircut he received on 9 April and urged others not to patronise them.
He said that the hairstylist allegedly didn’t understand English and gave him the wrong haircut, shaving too much when he told her to only trim a bit, “now I look like a pineapple head.”
He summed up his post and said the haircut was “not quality” and that it set him back by $13.
Salon responds
The owner of the hair salon, Mr Sim, spoke to Mothership and refuted the man’s claims that their hairstyles cannot communicate or understand English, saying that a miscommunication had arisen from how the man had given instructions to the hairstylist.
Sim said that based on the timing of the Facebook post, he could ascertain and identify who the customer was because of his staff’s experience earlier that day with a customer who wasn’t happy with his haircut.
He said that to reduce the miscommunication between hairstylists and customers, they have a picture book of hairstyles for the customers to choose from.
However, Sim said that the customer had simply shown the hairstylist a message on his phone that said “trim but not too short,” and the misunderstanding then occurred.
He added that when the haircut was done, the man wanted it to be shorted and used his hands to gesture to the shaver, indicating that he wanted to shave his hair shorter, which might have resulted in the hairstylist misunderstanding how short the man really wanted his hair to be.
Sim then offered to reach out to the customer to redo his hair to his satisfaction.
He also highlighted the difference between the cheaper haircuts offered by quick-cut salons and hairstyling services, saying that his shop has another salon side that provides haircuts from $28 to $40 which take a longer time to cut but the customer gets to have the “perfect” haircut.
Their quick-cut salons, which are priced at $13, are for customers who know what they want, and also for them to save money and time.
