On June 18, a customer arrived at Shashlik Restaurant at 9:15pm, approximately 15 minutes after the kitchen had closed for the day.
Despite the prominent “Closed” sign displayed at the door, the customer insisted on being served immediately.
The staff explained the situation, emphasizing that the kitchen was no longer operational and had already started the cleaning process.
However, the customer vehemently rejected their explanation and grew increasingly aggressive. He began hurling insults at the restaurant staff, creating an uncomfortable and hostile environment for both employees and other patrons.
He was heard in the video screaming at the staff, saying: “I will drop every f-ing last one of you, now f- off and back the f- off! I will close your establishment down and I will f- every family member you’ve ever got from here to China you little b- because I own China too, f- you!
The situation escalated to the point where the restaurant had to call the police for assistance, as the customer refused to leave the premises.
Restaurant’s Response
The primary concern of the restaurant’s co-owner, Alan Tan, was the safety of their guests and staff members. Recognizing the potential for further escalation, Tan decided to involve the authorities to ensure a swift and peaceful resolution to the situation.
By seeking police assistance, the restaurant aimed to protect the well-being and experience of their customers.
Alan Tan strongly condemned the racist actions and offensive language used by the unruly customer. He stated that such behavior could never be tolerated, particularly in Singapore, which prides itself on being a harmonious and inclusive society.
The restaurant’s commitment to providing a welcoming environment to all guests was unwavering, and this isolated incident did not reflect their values or their relationship with their customers.
The incident at Shashlik Restaurant was an exceptional occurrence in their 37 years of operation. Alan Tan expressed gratitude for the support and positive experiences the restaurant has had with its patrons over the years.
The incident served as a stark reminder that even in an otherwise remarkable track record, unexpected situations can arise, and the staff’s ability to handle them professionally and responsibly is paramount.
Police investigating.
In response to the incident, the Singapore Police Force initiated an investigation. A 54-year-old man is currently assisting the police with their investigations regarding allegations of harassment as well as the use of criminal force.
Man berates Shashlik Restaurant staff with racist remarks and profanities
by u/Curiouschibai in singaporehappenings