In a recent revelation, a woman named Ms. Saraswathy Vijayan took to social media to express her dismay after discovering a significant shortfall in the weight of her packaged chicken fillets. Ms. Vijayan weighed a bag of Sadia Frozen Chicken Fillets, expecting it to contain the advertised 1 kilogram of meat. However, the scales revealed that the actual weight was only 827 grams.
Sharing her frustration on the COMPLAINT SINGAPORE Facebook page on Sunday (Dec 10), Ms. Vijayan recounted the disagreement she had with her mother, who had long suspected a reduction in quantity. The incident has sparked concerns among consumers about the accuracy of product labeling and potential discrepancies in packaged food items.
Weighed it & found that it was less than 1kg
Ms. Saraswathy Vijayan’s post highlighted her disbelief upon realizing that her mother’s suspicions were indeed accurate. The Sadia Frozen Chicken Fillet packaging clearly stated 1 kilogram, prompting Ms. Vijayan to weigh the contents and validate her argument. To her surprise, the bag, purportedly containing 1 kilogram of chicken fillets, fell short at 827 grams.
In her Facebook post, Ms. Vijayan expressed her disbelief and frustration, emphasizing the impact of such discrepancies on consumers who rely on accurate product information. The incident raises questions about the accountability of food producers and the need for stricter regulations to ensure the accuracy of product labeling.
Sadia Singapore’s Response
Hi Saraswathy Vijayan
We are truly sorry about your experience with Sadia’s 1kg One by One Chicken Fillet. At Sadia, we take pride in our commitment to quality and customer satisfaction. We truly apologise for any inconvenience this may have caused.
Please know that we have a stringent quality control process in place. Our team manually checks the weight of each package daily to ensure accuracy and compliance with our high standards. Your feedback is extremely valuable to us, and we take it very seriously. We will be conducting a thorough investigation to understand the root cause of this discrepancy and to implement improvements in our processes.
To assist us in this investigation, could you kindly provide us with the manufacturing date found on the package? This information is crucial for us to trace back the specific batch and examine our procedures more closely.
Thank you for bringing this to our attention, and once again, we apologise for the negative experience.
What the netizen said
Sadia Frozen Chicken Fillet packaging states 1kg. My Mother kept telling us for a long time that they have reduced the quantity. I had an argument with her on how would anyone dare do that when its already stated on the package. Took the weight to prove her wrong and realised she was right.
Netizens’ comments
- Your mum is really experienced. Sometimes we really have to trust them cos they have been buying groceries and cooking them for the longest time.
- As far as I understand, there’s such a thing as weight when packed. Maybe at time of packing, it weighs correctly. When frozen, water content freezes, same time it dries a little. I think this happens esp when food with high water content. That’s the r…