TikTok user Uma shared how she recently hosted her wedding and hired a team of professional photographers, who claim to be “Singapore’s best videography and photography company” to help her take photos of the event for $1,020.
However, the footage taken by them ended up looking worse than the footage taken by her guests on their normal smartphone cameras.
She then asked them to help her do some basic editing of the photos and they told her that her photography package didn’t include editing.
Uma said that she had initially hired the company because their work appeared presentable and acceptable on their social media pages.
She said that her wedding took place back on 1 February and the company took about 1 month to send them the wedding video, and as she watched the video taken by the videographers, she noticed that there were a few times the footage were too overexposed.
She compared the photos and videos and even the ones taken on her guests’ normal smartphones appeared to be better in comparison.
When she asked the company about it, the videographers said that there were too much light at the venue, as well as other explanations.
But Uma’s husband is a photographer himself, and he then provided some suggestions to them on how to fix the overexposure, asking them to edit the video before submitting it to them at a better quality.
But the company took more than a month to reply them, before they told the couple that the couple’ package didn’t include advanced editing and equipment, before sending over the low-quality raw footage.
She said in her TikTok post:
“This videography company, who calls themselves “Singapore’s best videography and photography company”, delivered a bunch of overexposed footage.
When we gave feedback on it, they said that there was “too much light” at the venue. They have refused to rework on these shots (which they ruined in the first place) and insist that they have delivered high quality work.
There was little to no editing done to these overexposed footage. When asked, they said our package did not include “advanced editing and equipment”.
However, our friends’ and family’s mobile phones were able to capture footage of much better quality without edits.
Even this company’s own IG stories of our wedding (which they used for marketing purposes) were of much better quality than what they delivered to us.”
@pizza.diva Replying to @pootpoot_man thanks to C J Videos Singapore's goodwill we now have 26GB of RAW footage, several of which are overexposed and unusable. #sg #singapore #videography #photography #weddingvideo #weddingvideography #weddingvideographer #wedding #weddingtiktok #sgwedding #sgweddingvideo #weddingfilm #tamilwedding #hinduwedding #indianwedding #sgindian #weddingnightmare ♬ original sound – Uma ✨