I’m surprised by the service rendered by your contact centre. I’ve called your hotline 1633 moments again and spoke to your contact centre staff Shenee.
She asked me tons of irrelevant questions like what time did i get the new sim card and even requested me to insert the sim card before i can active it, as ive bought a new phone and was given a new sim card. When i questioned her, she claimed that she knows what she is doing and should just follow without questioning her.
So when i requested to speak to someone else she ignored my request and continue with her silly questions, which is different from the steps given on your website. So i told her that i wanted to speak to someone else, she told me that i have no choice and she was the only choice i have.
When i insisted, she just hung up my call… When i called in again, i was told to write into starhub for a official complaint so here i am.
writing to let everyone know the standard of your service.
