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Sunday, October 2, 2022
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STARHUB CUSTOMER PAID EXTRA $11/MTH FOR “SMART SUPPORT” BUT NOT REFLECTED IN BILL

Dear StarHub. When I bought my Samsung S22 Ultra from you in Feb 2022, I included SmartSupport (SS). I have been paying additional $11+ every month for SS.

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Yesterday (13 Aug), I contacted Starhub SmartSupport at about 11.40am as I am having issues with my phone and your staff Kogilah attended to it.

I was later alerted that my subscription for SS is not reflected in the system. I checked my latest bill and I sent a screenshot of it to your staff to show that I have been paying $11+ monthly for SS.

I was initially told that they would get back to me within 48 hours to verify my SS subscription.

But I told your staff that this is an urgent case for me (I need to use my phone) and I had even shared my latest bill to show my SS subscription.

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Later, your staff assured me that they would get back to me within 24 hours.

I am shocked and disappointed. I have been paying additional $11+ since I bought my phone from Starhub with 2-year contract in February this year.

Why is my SS subscription not reflected in your system? When can your staff attend to get my phone fixed or even exchanged?

Netizens’ comments

Smart support is 3rd party boss, any issue with them starhub also cannot do anything

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