Hi Starhub,
I’ve had a really terrible experience tonight with your customer care, via 1633. I’ve spent about 2 hours on hold. There isn’t an option for a call back. I had just re-contracted and ported over my mother’s number from Singtel – decisions I am highly regretting now, given the poor reliability of your customer care support. Separately, I experienced much difficulty in re-contracting on your website, through the CIS store.
I had selected the $10/month SmartSupport option, but it did not get reflected in my final invoice. So I tried again, but the same thing happened. In summary, it was a very frustrating night.
Would you be able to get someone to give me a ring? I have wasted much time and precious minutes trying to get in touch with you tonight. Sincerely, Jonathan