 when can this EVER be corrected?){kind=link}
I have to resort to posting this on your FB wall because calling in for the past 3 months countless times to your customer service line and emailing to you guys does NOT work, and until NOW the issue is NOT resolved.
I have just received my Aug bill.
For the past 3 (THREE) (!!!) months, I have been calling in to your customer service team COUNTLESS times to request to correct the billing charges for my new broadband plan that I just signed up this year. It’s been 3 (THREE) (!!!!) bill cycles, and the wrong charges is still NOT reversed yet.
I have been promised that the relevant billing dept will call me back. It’s been 3 months (!!!) when can this EVER be corrected? I repeated to the customer service team many times, and I repeat AGAIN now, I will NOT make ANY payments until your billing team FINALLY get this corrected and have the decent courtesy and be professional enough to drop me an official letter or email.
Do NOT interrupt any of my services in the meantime, it’s not my fault. I want to make payment, but only when YOU guys get the bill RIGHT! Please be professional and contact me ASAP but only AFTER everything has been RECTIFIED.