Internet users were reporting issues with internet connectivity earlier today (1 February).
According to data derived from DownDetector (as well as firsthand experience), there were more than 3,000 reports of outages from Singtel users at around 6 to 7pm, about 2,200 reports of outages from Starhub users at around 7pm, and more than 11,000 reports of outages from M1 users at around 6pm.
Locations affected by the disruption include Jurong West, Marsiling, Woodlands, Sembawang, Buangkok, Tanjong Pagar, Tampines, Sengkang.
M1 issued public statement
M1 was the first telco to issue a public statement on Facebook, they said:
[First notice] 7:10pm:
M1 has received reports that some customers may be experiencing difficulties in accessing fixed broadband services.
We are currently investigating and rectifying the issue.
We apologise for any inconvenience caused and will provide more updates as soon as possible.
Issues rectified
M1 subsequently updated their statement on Facebook:
[Final notice] 8:50pm:
We have restored broadband services and our engineers will continue to monitor the situation.
For customers who are still experiencing difficulty connecting to network, please reboot your router.
We apologise for the inconvenience caused.
Netizens’ reactions
- M1, seriously, a lot of families are depending on Zoom videos for reunion dinner. Because of this nationwide outage, not only social aspects are ruined, reunions are ruined too
- Hello M1, not asking for much but as a compensation, a free iPhone 13 Pro would make me sit quietly till u guys resolve the issue. Thanksssssssssss!
- SOS, m1 took my BroadbandSOS, m1 took my InternetSOS, m1 took my 4GSOS, m1 took my social media awayyyyySo please m1, SMS your customers about this outage…