StarHub has issued an apology for the technical difficulties encountered by soccer enthusiasts in Singapore who were utilizing its Premier+ service on Sunday (May 28), the concluding day of the Premier League season.
On the evening of May 28, ten Premier League matches were scheduled to take place (Singapore time). Regrettably, numerous viewers across the country experienced various technical problems, such as screens freezing and telecasts being delayed.
According to DownDetector, the number of outage reports surged to over 2,400 shortly after the kickoff time.
The mishap particularly affected supporters of Manchester United and Liverpool, as incorrect matches were broadcasted on the corresponding channels.
Instead of airing United’s match against Fulham, the channel mistakenly showed United’s previous encounter with Chelsea.
Similarly, Liverpool’s game against Southampton was not featured on the designated channel; instead, it was replaced by the Reds’ preceding fixture against Aston Villa.
Starhub’s statement
Dear customers
We confirm that the Premier+ service has been restored before 12midnight. We are very sorry for the inconvenience caused by the service difficulty originated from a satellite transmission issue on several HubPremier Channels. Thank you for your patience.
Netizens’ comments
- overall starhub services needs buck up. their internet coverage is very inconsistent. the setup box will always auto synchronise every time we switch on. after using 3rd party company to renew contract, they forget u
- (by Starhub) Hi, we apologise for the inconvenience caused by the service difficulty that originated from a satellite transmission on several HubPremier channels. Thank you. – Siti
- StarHub only sorry or same will be compensated by cash to all StarHub customers. Guess u charge customers for inconvenience services
- (by Starhub) Hi there, I understand you are concerned about the technical issue earlier when broadcasting EPL matches. We apologise for the inconvenience.
It has been confirmed that the service is already restored. I hope this guides you. – Zion
- (by Starhub) Hi there, I understand you are concerned about the technical issue earlier when broadcasting EPL matches. We apologise for the inconvenience.
@StarHubCares @StarHub i couldnt not tune in to a single #EPL match. What is happening? pic.twitter.com/DM1PRwCbVf
— Izhar Roslan (@Eazhar) May 28, 2023